Delivery & Shipping
We ship within 24 hours after receipt of a confirmed payment for orders in stock. We provide doorstep delivery within Nigeria and across the globe.
Shipping is free throughout Nigeria for a purchase of N45,000 and above and N2500 flat rate for any shipping within Nigeria.
For international shipping, rate varies between N10, 000 to N15, 000.
Also note that cost of shipping may change in the event of any eventuality, as the service is offered by third party companies.
For international shipping, any custom or government tax in relation to the product and shipping is borne by the customer.
We offer 1 (one) year free cleaning of gold and silver metals.
Whatever metal you purchase from us be assured that it is exactly what you will get. In the event that our product has manufacturing defect, we would repair the product at no extra charge to the customer. If a customer requires an exchange we would oblige as long as the product is still in stock or we would offer another similar available design.
We do not offer warranty on stones falling off rings, we can help with replacing the stones, if the stone is available. This will be at a cost to the customer. You also have to bear the shipping cost to and from your location.
Please feel free to contact us with any fault or damage to your jewelry and we would be happy to offer free advice on the best way to handle it.
Exchange and Replacement
We do not offer refund for purchases made right now, but we can keep it as a store credit for your future purchase.
We offer exchanges in the case that the product is returned in same condition and packaging it was sent.
If the commodity purchased is a ring and the ring size requested did not fit, you can exchange for the correct size as long as the particular ring size is still available in your required purchase. We can also offer you an exchange of a similar ring of your choice in which the requested size is still available.
For the above warranty to stand, product must be returned within ten (10) days of purchase within Nigeria and 21 days for international shipping.
Conditions and Exclusions
The foregoing Manufacturer Warranty and Complimentary Services are available only to the person who purchased the covered product from 2Groom.
Any maintenance, repair, sizing or other service performed on our product by someone else will void your Manufacturer Warranty, also damages due to normal wear, loss of stone on rings and other products or theft are not covered.
The following are also, some jewelry issues that are also excluded from the our warranty
- Stones that fall off from rings and jewelry due to any means like breaking, chipping, falling or normal use or misuse
- Jewelries exposed to perfume, chemical, make-up, bathing or hot tubs swimming polo, etc
- Due to constant use and, or how, it is used, precious metals and prongs, may sometimes wear over time and may require restoration work
- White gold as its nature, require constant rhodium plating , according to use, to maintain shine. Plated jewelry like on some titanium or tungsten jewelry wearing-off of with time
For products on sales, we do not give exchange nor store credit but offer complimentary advice on best action to take.
Please note that we can only help with resizing of Gold and sterling silver rings.
Any government required tax and vat pertaining to a product is borne by the customer
Please also note that the foregoing terms and conditions may change without any prior notice.